Terms & Conditions

1.1 These Terms and Conditions govern the use of the Road2Health Ltd website and the provision of Group 2 driver medical assessments and related services.

1.2 By accessing or using our website, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use our website.

1.3 By booking a medical assessment with Road2Health Ltd, you enter into a contractual agreement and confirm your acceptance of these Terms and Conditions.

2.1 It is the driver's responsibility to ensure that the correct type of medical assessment has been booked for their licence or licensing authority requirements.

2.2 If Road2Health Ltd is unable to carry out a booked medical assessment for any reason, our liability is limited to providing a full refund of the medical fee paid. We will not be liable for any consequential or indirect losses.

2.3 A medical assessment cannot be completed if the required documentation or items are not provided. It is the driver's responsibility to ensure they are aware of what is required. Any queries should be directed to head office on 0778 696 8324 or by email at [email protected].

2.4 Drivers must bring the following to their appointment. Failure to do so may result in the medical being unable to proceed, and no refund will be provided:

• A list of current medications
• Glasses or contact lenses (with the ability to remove contact lenses during the appointment)
• Valid photo identification (e.g. passport or driving licence)
• Relevant medical summary or records where required
• The appropriate DVLA D4 form or council-specific medical form

Any repeat medical required as a result will be charged at the standard rate.

2.5 If a licensing authority subsequently refuses or delays a licence following submission of the medical, Road2Health Ltd accepts no responsibility for any resulting loss, including financial loss.

2.6 If the examining doctor determines that you do not meet the medical standards set by the relevant authority (including, but not limited to, blood pressure readings exceeding 180/100 under Group 2 standards), the medical will be recorded accordingly. Doctors are required to adhere strictly to these standards and cannot amend or override guidance. Any repeat assessment will incur the standard fee.

2.7 Drivers are responsible for ensuring that all information provided is accurate and complete. Road2Health Ltd is not responsible for forms rejected by the DVLA or a licensing authority due to inaccurate or incomplete information.

2.8 If a licence is delayed or refused due to an administrative error on our part, we will arrange a corrected appointment where possible. If this is not feasible, our liability is limited to the cost of the medical assessment only. No additional losses or expenses may be claimed.

2.9 Where amendments are requested by a licensing authority following submission, we will arrange a repeat assessment at no additional charge where possible. If not possible, a refund of the medical fee only will be issued.

2.10 Drivers must provide honest, accurate, and complete medical information at all times.

3.1 Cancellations or appointment changes must be made with at least 24 hours' notice. Requests made outside this timeframe will not be accepted and the full fee will remain payable.

3.2 If a driver arrives 15 minutes or more late, the appointment may not be completed, subject to the doctor's availability. A payment request will be issued to cover allocated time and resources. Unpaid amounts may be escalated and referred to a debt recovery agency.

3.3 Failure to attend an appointment without at least 24 hours' notice will result in a £45 non-attendance charge, which may be pursued if unpaid.

4.1 All medical assessments are carried out by GMC-registered doctors in accordance with DVLA and licensing authority standards.

4.2 Where a medical is successfully completed, documentation will normally be signed during the same appointment.

4.3 Road2Health Ltd operates a strict anti-falsification policy. Any attempt to provide false or misleading information, interfere with testing, or tamper with results may be recorded and reported to relevant authorities.

5.1 All personal and medical data is handled confidentially and in accordance with UK GDPR and the Data Protection Act 2018.

5.2 Information will only be shared with the driver, their authorised representative, or relevant authorities where legally required.

6.1 Copyright © 2026 Road2Health Ltd. All content on this website is owned by or licensed to Road2Health Ltd.

6.2 You may view, download (for caching), and print website pages for personal use only.

6.3 You must not reproduce, distribute, sell, modify, or commercially exploit website content without prior written permission.

6.4 We reserve the right to restrict or suspend access to the website at any time.

7.1 You must not use the website in any way that is unlawful, harmful, fraudulent, or disruptive.

7.2 Automated data collection, hacking attempts, malware distribution, or misuse of website data for marketing purposes is strictly prohibited.

7.3 All information provided via the website must be accurate, current, and not misleading.

8.1 We do not guarantee that website content is complete, accurate, or always up to date.

8.2 Website availability and services may be changed or withdrawn at any time without notice.

9.1 Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

9.2 Road2Health Ltd is not liable for:

• Business losses or loss of earnings
• Data loss or corruption
• Indirect or consequential losses
• Events outside our reasonable control

9.3 Where services are provided free of charge, no liability is accepted for resulting loss or damage.

10.1 These Terms and Conditions may be updated from time to time.

10.2 The latest version will apply from the date of publication on the website.

12.1 These Terms and Conditions are governed by English law.

12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

13.1 This website is owned and operated by Road2Health Ltd.

13.2 Registered office:

13.3 Contact details:

• Telephone: 0778 696 8324
• Email: [email protected]